Help
Questions, answered.
The things people ask us most. If yours isn't here, get in touch.
What makes Haven products different?
Our products are made with natural and organic ingredients, chosen carefully for how well they work and how pure they are. We're committed to sustainability and transparency, so every product supports your wellbeing and respects the environment.
Are your products suitable for sensitive skin?
Yes. Our formulations use gentle, natural ingredients and are free from harsh chemicals, so they suit sensitive skin. If your skin is particularly sensitive or you have allergies, we always recommend a patch test before first use.
Are your products cruelty-free?
Yes. Haven is cruelty-free. None of our products or ingredients are tested on animals.
How do I use the balms and oils?
Warm a small amount between your palms, then massage it into the area with slow, sweeping movements until it has absorbed. After a bath or shower is a good time. Each product page has its own directions.
For external use only. Avoid contact with the eyes.
How should I store my products?
Keep them in a cool, dry place away from direct sunlight. It helps preserve the natural ingredients.
Do you ship internationally?
Yes, we ship internationally. Rates and delivery times depend on the destination, and full details are shown at checkout.
Notes from Haven
Make room for the ritual.
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